Annual Report and Accounts 2016

Group operational highlights

TOTAL RENEWABLE ENERGY GENERATION
1,496GWh
Drinking water quality
(mean zonal compliance)

South west water
99.97%
Bournemouth Water
100%
BATHING WATER COMPLIANCE(1)
(‘sufficient quality’ or higher)
97.2%
TOTAL WASTE MATERIAL INPUTS
 
7.8 million tonnes
ERF AVAILABILITY
 
85%
RECYCLING VOLUMES Traded
(million tonnes)
1.8
RIDDOR INCIDENCE RATE
(per 100,000 employees)
822
Highlights of the year
  • High quality drinking water maintained (mean zonal compliance was 99.97% for South West Water and 100% for Bournemouth Water)
  • No water restrictions for customers and leakage targets met
  • Increase in customer service score in the water business
  • 97% of bathing waters in the South West Water region meeting tougher new
    bathing water standards
  • Two-thirds of ERF portfolio now on line
  • Recycling and Resources £0.6 million (1%) ahead of 2014/15 EBITDA despite ongoing challenging commodity prices and market conditions.
Strategy in Action
  • Group-wide focus on health and safety to drive cultural and behavioural change
  • Investment in new technologies and innovation helping to improve performance
    in water business
  • Construction underway on new £60 million drinking water treatment works for the Plymouth area - first of its kind in the UK
  • Merger of South West Water and Bournemouth Water bringing efficiency benefits and sharing of best practice
  • New company, Pennon Water Services, established as part of our non-household
    retail strategy
  • Long-term revenue streams for ERFs helping secure consistent risk profile
  • Input, Throughput and Output Optimisation (ITOO) programme continuing to deliver further efficiencies and financial benefits in waste management
  • New operating model implemented at Viridor to provide a platform for growth in line with business strategy.
Read our Group operational highlights (PDF)
  1. New standards introduced in 2015 under the EU’s revised Bathing Water Directive. The classifications are ’poor quality’, ’sufficient quality’ (the new minimum standard), ’good quality’ and ’excellent quality’ (the new guideline standard). Prior years not restated.
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